What if I don’t get a response?
If you do not get a response, please follow up with the department using the reference number you received after you lodged your complaint. The portal is not the only method you can use to escalate your matter. You can still address letters, emails or speak to the departments officials in addition to reporting on the portal. You can also seek assistance from other public interest organisations if you would like additional support for the issue.
Can I call someone if I do not get a response?
Yes. You can call the departments hotline:
- Department of Forestry, Fisheries and the Environment (DFFE): 0800 205 005
- Department of Water and Sanitation (DWS): 0800 200 200
- Department of Mineral and Petroleum Resources (DMPR): Does not have a hotline but you can call this number: 012 444 3000
What happens if I report to the wrong department?
Reporting to the wrong department minimises your chances of getting the issue resolved. Please ensure that you submit to the correct department. The department receiving the complaint may refer your case to the correct department but this is not guaranteed.
Can I submit a complaint to more than one department?
Yes. Some violations overlap, allowing you to report to more than one department. For example, the contamination of water by a mining company can be reported to both the Minerals and Water departments.
What if I have lost my reference number?
Please double check your emails. If you still cannot find your reference number you can re-submit the complaint and you will be issued with a new reference number. However, when you submit your report you can make reference to that fact that you have reported the issue before. You can also call the hotline and alert them.